Please read below
Cancellations and Refunds
By placing an order through our “Sites”, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety and you agree to be bound by them. If you do not agree to these General Terms and Conditions in their entirety, you should not order any product or service through the “Sites”.
In accordance with the Consumer Rights Directive 2011/83/EU (CRD), you have 14 calendar days to change your mind following purchase. This right to cancel is also known as the ‘cooling-off period’. Your right to cancel begins from the moment you place your order. However, your ‘cooling-off period’ will depend on the type of purchase you made, as follows:
- Products (goods): Starts the moment you receive the product. You have 14 days to inform us that you want to cancel and then a further 14 days to return the products. You may have to pay for the cost of returning the products.
- Digital content: Starts the moment you sign up for the contract and ends 14 days later. This right automatically ends if you access, utilise or stream the content.
Please refer to the links below for additional information about specific app store refund policies:
https://support.google.com/googleplay/answer/2479637
https://support.apple.com/en-ie/HT204084
In exceptional circumstances, we may be able to provide short extensions to the period of course access. However, we cannot facilitate transfers to the course at a different start date nor offer partial refunds to students who do not finish a course. For any queries in respect of cancellations or refunds please contact academy@thehappypear.ie.
For further information please see our full Terms & Conditions.
You can contact our support team HERE.